Privacy Policy

/ 01 Introduction

This Privacy Policy explains how Frame Two Limited (trading as DNSK WORK – "we", "us", "our") collects and uses your personal data when you visit our website at www.dnsk.work or get in touch with us. We are the data controller for the personal data described here, and we handle it in line with the UK GDPR and the Data Protection Act 2018.

/ 02 Who we are

Frame Two Limited is a company registered in England and Wales under company number 13011529.

Registered office: Custom House, 11 Cundy Road, London E16.
Data enquiries: of••ce@dnsk.work

/ 03 What we collect

We keep data collection to a minimum. Depending on how you use the website, this may include:

• Details you give us – when you submit our contact form: your name, email address, company (if you provide one), an indication of budget, the service you're interested in, and the message you send.
• Usage & analytics data – pseudonymised information about how the website is used, collected through analytics cookies (see Cookies below).
• Technical data – your IP address, browser type and similar information recorded in server logs and by our spam-protection service.

We do not knowingly collect special category data, and we do not collect data from children.

/ 04 How we use it

We use your data only for clear purposes, each with a lawful basis under the UK GDPR:

• To respond to your enquiry and discuss working together – taking steps at your request to enter into a contract, and our legitimate interests in answering enquiries.
• To understand and improve the website – your consent, given through the cookie banner.
• To keep the website secure and prevent spam and abuse – our legitimate interests.

We do not use your data for automated decision-making or profiling, and we never sell it.

/ 05 Cookies, analytics & embeds

We use a small number of cookies and measurement tools:

• Essential – cookies needed for the website and the contact form to work, including Cloudflare Turnstile, which protects the form from spam and bots.
• Analytics – we use two tools: Umami, a privacy-focused service that does not use cookies or collect personal data; and Google Analytics 4 (loaded through Google Tag Manager), which uses cookies and runs only with your consent. You give or withdraw analytics consent through the cookie banner at any time.
• Third-party embeds – some pages include embedded tools such as Cal.com (when you book a call) and Vimeo (for video). These providers may set their own cookies when you interact with them.

/ 06 Who we share it with

We don't sell your data or share it for marketing. We use a small number of trusted providers who process data on our behalf under contract:

• Laravel Cloud – hosting for the website and its database;
• our email provider – to receive and reply to enquiries;
• Google – Analytics and Tag Manager;
• Umami – privacy-focused analytics;
• Cloudflare – spam protection and content delivery;
• Cal.com – scheduling, if you book a call with us;
• Vimeo – video hosting.

We may also disclose data where the law requires it.

/ 07 International transfers

Some of our providers – for example, Google – may process data outside the UK. Where that happens, we rely on appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement, to keep your data protected.

/ 08 How long we keep it

We keep enquiry data only for as long as we need it to deal with your enquiry and for a reasonable period afterwards in case you get back in touch, then delete it. Analytics data is held according to the retention settings in Google Analytics. We do not keep personal data for longer than necessary.

/ 09 Your rights

Under the UK GDPR you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected, or incomplete data completed;
• have your data erased;
• restrict or object to how we use it;
• ask us to transfer your data (data portability);
• withdraw your consent at any time, where we rely on consent.

To exercise any of these, email of••ce@dnsk.work. We'll respond within one month. Exercising your rights is free and will not put you at any disadvantage.

/ 10 Complaints

If you're concerned about how we handle your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

/ 11 Changes

We may update this Privacy Policy from time to time to reflect changes in the law or in how we operate. The version published here always applies, and the date of the most recent update is shown at the top.

/ 12 Contact

For anything relating to this policy or your personal data, contact us at of••ce@dnsk.work or through our contact page.

Frame Two Limited · Custom House, 11 Cundy Road, London E16