Blog
May 13, 2025
User Engagement Metrics Lie: Why Silence Is the Worst Feedback You'll Get
I launched a new dashboard tab. No bugs filed. No complaints. No support tickets. My team celebrated: "Clean launch!"
May 1, 2025
This Button Does Nothing (And Your Users Definitely Noticed)
I shipped a "Save draft" button that didn't save drafts.
Apr 24, 2025
Unsolicited Design Redesigns: Why Designers Can't Stop Redesigning Products Nobody Asked For
I redesigned Notion's empty states without permission. Took me 4 hours on a Saturday. Notion didn't ask. They probably don't care. But I learned more in those 4 hours than I did in a month of client w